Refund policy

RETURN & REFUND POLICY

Last updated: September 21, 2026

Thank you for shopping with AVELUNE, operated by MINH HUY LLC.

AVELUNE sells digital crochet patterns and downloadable PDF files. Unless specifically stated otherwise on a product page, no physical product will be shipped.

DIGITAL PRODUCTS

Because our products are digital and can be accessed shortly after purchase, all digital product sales are generally final once the file has been delivered or accessed.

We do not normally accept returns, exchanges, or cancellations because a customer:

• Changes their mind
• Purchases the wrong pattern
• No longer wants the pattern
• Does not have the required crochet skill level
• Uses different yarn, hook sizes, or materials
• Expected a finished physical item when the product page clearly states that the item is a digital pattern

However, please contact us if there is a genuine problem with your order.

WE MAY ASSIST WITH:

• Duplicate purchases of the same pattern
• Receiving the wrong digital file
• A corrupted or unreadable PDF
• Difficulty accessing your purchased download
• Missing download access after successful payment
• Unauthorized transactions
• Other situations where a refund or remedy is required by applicable law

DOWNLOAD ISSUES

If you cannot download or open your pattern, please contact us before requesting a refund.

Email:

avelunehandmade@gmail.com

Please include:

• Your order number
• The email address used during checkout
• The full name of the purchased pattern
• A description of the issue
• A screenshot of any error message, if applicable

We will make reasonable efforts to help you access your purchase or provide a working replacement file.

DUPLICATE PURCHASES

If you accidentally purchase the exact same digital pattern more than once, contact us as soon as possible.

After verifying the duplicate orders, we may refund the duplicate transaction.

UNAUTHORIZED TRANSACTIONS

If you believe your payment method was used without authorization, please contact us promptly at:

avelunehandmade@gmail.com

REFUND PROCESSING

If a refund is approved, it will normally be returned to the original payment method.

Processing times after a refund is issued may vary depending on your bank, card issuer, payment provider, or Shopify payment processing services.

CONSUMER RIGHTS

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

CONTACT US

AVELUNE
Operated by MINH HUY LLC

Email:
avelunehandmade@gmail.com

Business Mailing Address:
MINH HUY LLC
1500 N Grant St
Ste N
Denver, CO 80203
United States