Shipping policy
SHIPPING & DIGITAL DELIVERY POLICY
Last updated: September 21, 2026
AVELUNE is operated by MINH HUY LLC and sells digital crochet patterns, downloadable PDF instructions, and related digital content.
Unless specifically stated otherwise on an individual product page, no physical product will be shipped.
1. NO PHYSICAL SHIPPING
Purchases from AVELUNE are digital products.
You will not receive:
• A finished crochet item
• Yarn
• Crochet hooks
• Craft supplies
• Printed patterns
• Physical packages
Product photographs may show finished crochet projects for demonstration and inspiration purposes only.
2. DIGITAL DELIVERY
After your payment has been successfully completed, your digital files will normally be made available electronically.
In most cases, download access is provided shortly after checkout and generally within approximately 15 minutes.
Digital delivery may be provided through:
• A download link displayed after checkout
• An order confirmation email
• A separate digital download email
• A Shopify-connected digital delivery application
3. EMAIL ADDRESS
Customers are responsible for entering a valid and accurate email address during checkout.
Please make sure you have access to the email account used when placing your order.
If your email address was entered incorrectly, contact us at:
avelunehandmade@gmail.com
4. IF YOU DO NOT RECEIVE YOUR DOWNLOAD
If you have not received your digital pattern, please:
• Check your spam or junk folder
• Check your Promotions or Updates folders
• Search your inbox for “AVELUNE”
• Confirm that your payment was successfully completed
• Confirm that you are checking the email address used during checkout
• Wait a few minutes in case your email provider is experiencing a delay
If you still cannot locate your download, please contact us.
5. DOWNLOAD SUPPORT
For help accessing, opening, or saving your digital crochet pattern, please visit our Download Help page.
You may also contact:
avelunehandmade@gmail.com
For faster assistance, please include:
• Your order number
• The email address used at checkout
• The full name of the purchased pattern
• A description of the issue
• A screenshot of any error message, if applicable
6. DELIVERY DELAYS
Occasionally, access to a digital order may be delayed because of:
• Payment verification
• Email delivery delays
• Shopify service interruptions
• Digital delivery application issues
• Internet or browser problems
• Other technical issues outside our reasonable control
If a delay occurs, please contact us and we will make reasonable efforts to help you access your purchase.
7. SAVING YOUR FILES
We recommend downloading and saving your purchased PDF files to your personal device or cloud storage after purchase.
Customers are responsible for maintaining access to their own saved copies after delivery.
8. INTERNATIONAL ORDERS
Because AVELUNE products are delivered digitally, customers may purchase from supported locations without physical shipping.
Availability of payment methods, taxes, or digital product rules may vary depending on your country or region.
9. REFUNDS
Digital purchases are subject to our Return & Refund Policy.
Because digital files can be delivered or accessed shortly after purchase, digital sales are generally final after delivery or access, except where otherwise stated in our Refund Policy or required by applicable law.
10. CONTACT US
AVELUNE
Operated by MINH HUY LLC
Email:
avelunehandmade@gmail.com
Business Mailing Address:
MINH HUY LLC
1500 N Grant St
Ste N
Denver, CO 80203
United States